If something isn't right, we'll put it right. Here's exactly how our returns work — no small print designed to trip you up.
30-day returns
You have 30 days from the day your order arrives to request a return. That gives you time to check your gear over properly and make sure it's right for you before you commit to keeping it.
Condition of returned items
To be accepted for a return, items must be unused and in their original packaging, with any tags, seals and protective wrapping intact. We can't accept items that have been used in the field, washed, or returned without their original packaging.
- Unused and in original condition
- Returned in original packaging with all included parts
- Accompanied by proof of purchase
Return postage
For change-of-mind returns, you cover the cost of return postage. We recommend using a tracked service — until it reaches us, the item is your responsibility, and a tracking number protects you if anything goes astray.
If an item arrives faulty, damaged, or not as described, we cover the return postage in full and you'll get a replacement or a refund. That's on us, not you.
Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 5–10 business days. We'll email you the moment it's done.
How to start a return
Email our UK-based team at support@lionhearttactical.store with your order number and the item you'd like to return. We'll send you everything you need and talk you through the next steps.
Your statutory rights as a UK consumer are not affected by this policy.